01934 528128 contact@thewifi.co

Privacy Policy

Name:                         The WiFi Company (SouthWest) Ltd

Phone Number:          01934 528128 

E-mail:                         contact@thewifi.co

1.      Information About Us and Contact Details

Our website is owned and operated by The WiFi Company (South West) Ltd, a limited company registered in England under company number 14164997, whose registered address is 34 Boulevard, Weston-Super-Mare, North Somerset, BS23 1NF, United Kingdom.

Our Data Protection Officer can be contacted by email at contact@thewifi.co or by telephone on 01934 528128.

This Privacy Policy applies only to your use of our website. Our website may contain links to other websites. Please note that we have no control over how your personal data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any personal data to them.

2. The type of personal information we collect

We currently collect and process the following information for example:

(please also see section 12 on Our use of Cookies and similar technologies and Our Cookie Policy:

  • name;
  • business/company name
  • contact information such as email addresses and telephone numbers;
  • demographic information such as, preferences and interests;
  • IP address;
  • park site location;
  • web browser type and version;
  • operating system;
  • services of interest;
  • Geographic location (country only);
  • Site engagement (pages viewed, time spent on a page, click through, search history)
  • Keypresses.

 

3. How we use your data

Under data protection law, we can only use your personal data if we have a proper reason, for example:

  • Your consent. You can remove your consent at any time. You can do this by contacting contact@thewifi.co
  • We have a contractual obligation;
  • We have a legal obligation;
  • We have a vital interest;
  • We need it to perform a public task;
  • We have a legitimate interest.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected.

Our use of your personal data will always be for a proper reason, such as when it is necessary for our performance of a contract with you or to take steps at your request before entering into a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests or those of a third party such as to minimise fraud that could be damaging to you or us.

Specifically, we may use your personal data for the following purposes:

  • Providing and managing your account;
  • Personalising and tailoring your experience on our website;
  • Supplying our services to you (please note that we require your personal data in order to enter into a contract with you);
  • Personalising and tailoring our services for you;
  • Replying to emails from you;
  • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by using the unsubscribe link provided at the bottom of our subscribed to email communications, or contacting the Data Protection Officer whose details are provided in section 1;
  • In ensuring that our business policies are adhered to, such as to those concerning security and the internet, for our legitimate interests or those of a third party, so that we can deliver an efficient service to you at the best price;
  • In order to update or enhance our records in order to perform the contract with you or take steps at your request prior to entering into a contract with you;
  • In order to comply with any legal or regulatory obligations that we may have, such as making statutory returns;
  • For our legitimate interest of keeping in touch with you to make you aware of updates to our services;
  • For marketing purposes in our legitimate interests and those of third parties who have previously expressed an interest in our service, in order to promote our business to existing and former clients;

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes which may include contacting you by email and/or telephone and/or post with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

4.      Who we share your personal data with

We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.

5. How long do we retain your personal data?

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Personal Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

  • For the period we provide services to you unless required for other legal obligations;
  • For the period we are dealing with your enquiry unless you consent for us to maintain your personal data for future purposes;
  • For the period analytics is tracked on our website;

6.      Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.  We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

7. How and where do we store your personal data?

We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it.

Your personal data will be stored in the UK.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

We will not share or sell your personal data with anyone other than the in circumstances detailed in points above.

Data security is very important to us, and to protect your personal data we have taken suitable measures to safeguard and secure personal data collected through our website.

Data collected by Analytics is stored directly on analytics and anonymised. Our Analytics account can only be accessed by us.  

Further information

If you would like further information about data transferred outside the UK/EEA, please contact our Data Protection Officer.

8. Do We Share Your Personal Data?

We may share your personal data with other companies in our group for the purposes of responding to emails, handling enquiries, and delivery of services.

9. How Can You Control Your Personal Data?

In addition to your rights under the GDPR, set out in section 3, when you submit personal data via our website, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).

10. Your Right to Withhold Information

You may access certain areas of our website without providing any data at all, with the exception of Analytics. However, to use all features and functions available on our website you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies. For more information, see section 12 and our Cookie Policy.

11. Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at contact@thewifi.co  if you wish to make a request.

12. Our Use of Cookies

Our website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our website and to provide and improve our services. In addition, our website uses analytics services provided by Google, which also use Cookies. Website Analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our website. For more details, please refer to our Cookie Policy.

13. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes).  When we do we will inform you via our website or other means of contact such as email.

14. How to make a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us by contacting our Data Protection Officer at contact@thewifi.co

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

15. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Team”

Anyone who is employed by The WiFi Company (South West) Ltd on a full-time, part-time, and contractual basis.

“Cookie”

means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our website. Details of the Cookies used by our website are set out above;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 OR EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

means The WiFi Company (South West) Ltd